- You have the right to effective communication with your caregivers.
- You have the right to receive information in a manner that you understand.
- You have the right to your personal privacy, the privacy of your medical record, and to be made aware of the nationally recognized health information privacy rights requirements (HIPAA).
- You have the right to effective management of your pain.
- You have the right to have your religious or other spiritual service needs accommodated, within the limits and/or capabilities of the Hospital.
- You have the right to participate in decisions about planning your care, treatment and services, including the right to have your own physician promptly notified of your admission to the Hospital.
- You have the right to refuse care, treatment and services.
- You have the right to give or withhold informed consent for care, treatment and services.
- You have the right to give or withhold informed consent to produce or use recordings, films or other images of you for purposes other than your care. You also have the right to request cessation of production of the recording, films or other images once consent has been given.
- You have the right to receive information about the individuals responsible for, as well as those providing, your care, treatment and services.
- You have the right to formulate, review and revise your advance directives, and the right to have Hospital staff comply with those directives.
- You have the right to be free from neglect, exploitation and abuse - whether verbal, mental, physical or sexual in nature.
- You have the right to an environment that preserves dignity and contributes to a positive self-image.
- You and/or your family have the right to file and have complaints reviewed by the Hospital.
- You have the right to protective and advocacy services.
- You have the right to be treated in a dignified and respectful manner at all times.
- You have the right to be protected from discrimination.
- You have the right to get emergency care when and where you need it.
- You have the right to receive culturally competent healthcare services in a language you can understand and in a culturally sensitive way.
- To file a complaint about healthcare services, contact the Performance Improvement Line at (220) 564-4641. You may also lodge a grievance with the Ohio Department of Health, whether or not you have used the Hospital’s complaint/grievance process. Ohio Department of Health contact information:
Ohio Department of Health
Provider and Consumer Services Unit
246 N. High St., 3rd Floor
Columbus, OH 43215-0118
(800) 342-0553
- To file a complaint about laboratory services, you may contact the Laboratory Director at (220) 564-4156. You may choose to report anonymously or provide your contact information. You may also lodge a complaint with:
Centers for Medicare and Medicaid Services (CMS)
Central Office, Division of Laboratory Services (CLIA)
Baltimore, MD (877) 267-2323, ext. 63531
You have the responsibility to:
- You are responsible for providing information to facilitate your care, treatment, and services. This should include, to the best of your knowledge, accurate and complete information about your present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.
- You have the responsibility to ask questions or otherwise acknowledge that you do not understand your treatment course or care decisions.
- You are responsible for following the instructions, policies, rules and regulations in place to support quality care for patients and a safe environment for all individuals in the Hospital.
- You are responsible for supporting mutual consideration and respect by maintaining civil language and conduct in interactions with staff and physicians.
- You are responsible for meeting financial commitments associated with your care.
- You are responsible for providing complete and honest information about your healthcare status to your providers.
- You are responsible for understanding your health condition, participating in developing mutually agreed upon treatment goals, and following the treatment plan recommended by your provider.
- You are responsible for following treatment plans recommended by your physician, including instructions from nurses and other Licking Memorial Health Systems personnel involved in your care. You should notify a caregiver if you anticipate a problem in following your prescribed treatment. You are also responsible for the consequences if you refuse or otherwise elect not to follow your prescribed treatment.