MyChart Frequently Asked Questions

How do I obtain an activation code to sign-up for MyChart? 
There are a number of methods for receiving a MyChart activation code.  After a visit with a healthcare provider, the activation code may be printed out on an After Visit Summary or sent via text or email.  If you wish to sign up prior to a visit, you may request access online following the steps below.

• Click Sign Up Now on the MyChart login screen on the website or mobile app
• Click Sign Up Online
• Click Match Yourself with Our Records to Verify with a Third Party to supply personal verification items, such as the last four digits of your Social Security number and your date of birth
• The activation code will be sent via text or email

Can I schedule an appointment using MyChart?
To schedule or request an appointment with a primary care physician, click Visits.  A Schedule an Appointment banner will appear.  Click on the banner to find options to schedule with a specific provider or find a new provider.  You can also click on Menu, then go to Find Care > Schedule an Appointment.  After verifying your demographics and insurance information, you can choose a location and enter preferred dates and times.  Schedule the appointment by choosing from the list of available time slots. 

When you send an appointment request, enter the provider you wish to visit, the reason for the visit, preferred dates and times, and any comments regarding the reason for the requested appointment.  After submitting the request, a staff member from the office will contact you to verify an appointment date and time.  If the desired date or time is unavailable when scheduling an appointment, place your name on the wait list to receive notification if earlier appointment times become available.  Wait list options are available during and after scheduling by clicking Details for an upcoming appointment from the Visits list.  You also can create a favorite appointment that will make it easy to schedule the same type of visit again later with the same provider and department.

How do I pay a bill using MyChart?
To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary.  To pay a bill, Click Pay Now for the account on which you want to make a payment.  Enter the payment amount along with your credit card or bank account information.  Click Continue.  Review your payment information and click Submit Payment.

| Posted On : 1/13/2022 4:05:05 PM