Eschol checked in at the Urgent Care’s front registration desk, talked to a nurse about his symptoms and then was examined by Kevin J. Finley, M.D.  “The waiting room was crowded, and I expected a long wait after I was taken back to the patient examining room.  But Dr. Finley saw me within a few minutes, reviewed the nurse’s notes about my symptoms and asked me some ‘spot-on’ questions that showed he was truly listening to me and concerned about my well-being,” Eschol recalled.  “Even though there were many patients to see that day, the staff was so efficient and caring that I did not feel rushed.”  Just 20 minutes after his arrival at the Urgent Care office, Eschol was on his way home, armed with a prescription from Dr. Finley to treat bronchitis.

 

Eschol visited LMH Urgent Care in Granville again on a cold Friday afternoon in January, just a couple of weeks after his New Year’s Eve visit.  “I had been cutting and stacking firewood in my yard, and I discovered a tick embedded on my chest a couple of days later,” Eschol recalled.  “Ordinarily, I would have removed the tick at home, but I was aware that some ticks that stay active in the winter can carry disease, and I wanted to ensure that it was removed properly.”  Jill M. Nicholson, M.D., extracted the tick carefully and assured Eschol that it was not a species that is associated with Lyme disease.

 

“The first time that I visited an urgent care facility was in 2011,” Eschol said.  “I also had a recurring cough then and needed to see a physician during a time that would fit into my schedule.  I was able to see a physician at LMH Urgent Care in Pataskala with a very short waiting time.  Two months later, when I had a similar problem, I could not get an appointment with my family physician, so I returned to the Urgent Care in Pataskala.  I like the fact that the Urgent Care physicians took time with me, asked the right questions, and carefully reviewed the information that the nurses gathered from me.”

 

As a retired Vice President of Operations at State Farm Insurance, Eschol innately evaluates other businesses’ customer service performance.  “I was really impressed by the professionalism at both Urgent Care locations,” he stated.  “Both visits to the Granville office were during ‘flu season,’ and the staff members were quite busy.  One time, Pat Lyons, a front desk registrar at the Granville office, was the first person to greet me, and even though there were many patients in the waiting room at the time, she attended to everyone’s needs and was sensitive to their privacy during the check-in process.  Both the Pataskala and Granville office staffs are always very cordial, professional and efficient.”

 

Eschol has found visits to LMH’s Urgent Care facilities are a time-saving convenience with high quality service.  “I’ve had very good success with Licking Memorial Urgent Care.  I do not go to a doctor very often, but if I need to, and mine is not available, I do not hesitate to visit the Urgent Care offices.  I like their availability, hours and efficiency.”

 

Through his membership with the LMH Development Council, Eschol had heard positive remarks from the community regarding the Urgent Care facilities, but did not have any personal experience with them until his first visit in 2011.  “I was even more proud of my association with LMH after I had that visit and witnessed what they are doing for the community’s residents,” he said.  “I am pleased and proud of how the Urgent Care facilities contribute to the community’s health by making health care accessible and affordable.”

  

Licking Memorial Urgent Care – Granville is located at the intersection of State Route 16 and Cherry Valley Road.  Hours of operation are 9:00 a.m. to 8:00 p.m., Monday through Friday, and 9:00 a.m. to 5:00 p.m., Saturday and Sunday, closed on holidays.  Licking Memorial Urgent Care – Pataskala is located at One Healthy Place, off State Route 16 in Pataskala.  Hours of operation are 12:00 Noon to 8:00 p.m., Monday through Saturday, 12:00 Noon to 6:00 p.m., on Sunday, and closed on holidays.